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Condition of Returned Items :

All returned items must be in new and resalable condition and meet the following criteria:

Special Order Items:

No return will be accepted on Special order Lamps. Lamps with Canx: X  This item is very rarely sold and are FINAL SALE. No returns or cancellations will be accepted.

In case of defective product, Replacements lamps that are defective or dead on arrival may be returned for warranty exchange with a valid RMA number for exchange. To obtain an RMA number please call 647-557-8828, and have a copy of original invoice or packing list when you call.

Please note: Some manufactures handle defective lamps themselves, if this is the case, we can not exchange the lamp for you, however the manufacturer will work directly with you to resolve the issue. We will work with you to coordinate a more expedient resolution of the matter with the manufacturer.

Order Cancellation:

In the event that the customer cancel or refuses delivery of an order, A 20% restocking charge will be levied on these orders, provided the order has not been processed or shipped.  Once the order has Shipped, shippings cost will apply for the return to ourwarehouse and will be deducted from any refund.  Special Order products can not be canceled or returned. Projector Lamp Depot retains the right to refuse or cancel any order for any reason.

For Items Damaged During Transport

Projector Lamp Depot endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent Projector Lamp Depot from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer's website

Limitation of Liability

Projector Lamp Depot shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser’s exclusive remedy, as against Projector Lamp Depot , shall be the repair or replacement of defective parts.

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